LAST UPDATED: 5 AUGUST 2026
Liability for Garments (Laundry Service)
Grivana exercises utmost care in handling all garments entrusted to us. However, due to the inherent risks associated with fabric care, our liability is limited as follows.
1. Scope of liability
Grivana shall not be held responsible for:
- Pre-existing damage, wear and tear, or inherent fabric defects, including shrinkage, colour bleeding or loose embellishments.
- Items without care labels, or special-handling requirements not disclosed at the time of pickup.
- Ornaments, buttons, sequins, accessories or other attachments fixed to garments.
- Valuables, papers, currency or other items left in pockets.
2. Compensation limits
Where a loss or damage is directly attributable to our handling and is accepted after review, any compensation will be limited to the item’s assessed current value and will not exceed the applicable service charge or the limit communicated at booking, whichever is lower.
3. Claims and inspection
Please inspect your order on delivery and notify us of any concern within 24 hours, along with the order details and clear photographs where possible. Items must be returned for inspection before a claim can be assessed.
4. Special-care items
Delicate fabrics, vintage garments, suede, leather, items with intricate embellishments and articles marked “dry clean only” may carry additional risk. Please disclose these at pickup so we can confirm the appropriate care option or advise if we cannot accept the item.
5. Our commitment
We will always review concerns fairly and communicate clearly. For assistance, email info@saimorphixinnovations.com or call 9136662022.