Account & Data Deletion Policy

APPLICATION: GRIVANA • DEVELOPER: SAIMORPHIX INNOVATIONS LLP (LLPIN: ADA-0394)

ACCOUNT & USER DATA DELETION POLICY

Package ID: com.saimorphixinnovations.grivanaapp

Effective Date: 09 September 2026

At Grivana (operated by Saimorphix Innovations LLP), we respect your fundamental right to control your personal data and privacy. In strict compliance with Google Play's User Data & Account Deletion Policy, the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, this page details the exact methods by which any registered user can request the permanent deletion of their account, identity data, and associated information from our servers.

1. How to Request Account Deletion

We provide multiple convenient ways for users to request deletion of their account and data — both from within the mobile application and via this web page (even if you have already uninstalled the application):

Method A: Web Request Form (Immediate Submission)

You can submit an account deletion request directly using the secure web form below without needing to reinstall the mobile app:

Submit Online Account Deletion Request

Please provide the registered details associated with your Grivana account. Our privacy team will verify ownership and process the deletion.

Full Name *

Registered Mobile Number *

Registered Email Address (Optional)

Reason for Deletion (Optional)

Additional Comments / Remarks

Important Notice: Deleting your account will immediately revoke access to your order history, saved addresses, active subscriptions, and unused Grivana wallet balance. This action cannot be reversed once finalized.

Method B: In-App Deletion Steps

If you have the Grivana app installed on your Android device, you can initiate account deletion directly:

Step 1: Open the Grivana app and make sure you are logged in.

Step 2: Tap on the Profile tab on the bottom navigation bar.

Step 3: Scroll down to Account Settings and select "Request Account Deletion" or tap on "Help & Support".

Step 4: Confirm your deletion request when prompted. A verification confirmation will be sent to your registered phone number.

Method C: Direct Email Request

You may also email our Data Privacy Officer directly at support@saimorphixinnovations.com or info@saimorphixinnovations.com from your registered email address with the subject line Account Deletion Request - [Your Mobile Number].

2. What Data Is Deleted?

Upon receipt and verification of your deletion request, the following categories of personal and account data will be permanently and irreversibly removed from our production databases:

Data Category	Specific Items Deleted	Action Taken
Identity & Profile	Full Name, Mobile Number, Email Address, Gender, Date of Birth, Profile Photo, Referral Code	Permanently purged from database
Location & Addresses	Saved delivery addresses, house/flat details, landmark notes, and GPS coordinates (latitude/longitude)	Completely erased
Authentication & Sessions	Firebase user UID, device push notification tokens (FCM), active JWT auth tokens, refresh tokens	Immediately revoked and deleted
Preferences & Cart	Pending cart items, saved service preferences, special laundry handling instructions	Cleared permanently
Wallet & Referral Credits	Active Grivana wallet balance, referral points, and discount coupon linkages	Deactivated and terminated

3. What Data Is Retained and Why?

In accordance with applicable statutory laws in India, certain minimum transaction records cannot be immediately destroyed:

Financial & Tax Compliance Records: Under the Indian Goods and Services Tax (GST) Act, Companies / LLP Act, and banking regulations, records of past financial invoices, GST tax invoices, and transaction reference numbers must be retained for audit and legal compliance for a statutory period (typically up to 7 years).
Dispute Resolution & Fraud Prevention: Anonymized or tokenized logs of completed deliveries may be retained solely to resolve unresolved chargebacks, pending consumer claims, or fraud investigations.
De-identification & Anonymization: Once your account deletion is processed, any retained historical billing rows are permanently decoupled and anonymized so that they can no longer be linked back to your identity or personal profile.

4. How Long Does Deletion Take?

Initial Acknowledgment & Deactivation: Within 48 to 72 hours of submitting your request, your account will be disabled, active login sessions will be terminated, and promotional messages/notifications will cease.
Complete Data Purging: All personal identifiers, address records, and profile details will be permanently scrubbed from our live databases within 15 to 30 calendar days.
Backup Cycle Overwrite: Residual copies in encrypted system backups will be overwritten during standard rolling backup cycles (not exceeding 60 days).

5. Data Privacy & Grievance Redressal

If you have any questions, need assistance with your deletion request, or wish to follow up on a pending request, please contact our designated Grievance Officer:

Entity Name: Saimorphix Innovations LLP (LLPIN: ADA-0394)
App Name: Grivana (com.saimorphixinnovations.grivanaapp)
Grievance Officer: Ameet Punamiya, Chief Executive Officer
Registered Office: D-701, Vaikunt Dham Co-Op Hsg. Soc., CTS No. 163-163/17 to 89, JM Road, Bhandup, Mumbai – 400078, Maharashtra, India
Email: support@saimorphixinnovations.com / info@saimorphixinnovations.com
Customer Care Helpline: +91 9136662022
Support Hours: Monday – Friday, 10:00 AM – 6:00 PM IST